Thursday, January 12, 2012

Managed Physical Security Services

For many years, the IT world has been migrating to 'cloud' computing, and managed services are an excellent offering for many organizations.  Among the various types of services, managed security services is a viable option.  For a monthly fee, a third party can manage many levels of security services at a far greater cost than a single employee, and also by having multiple specialists a managed security company can provide defense in depth to subscribers.
This kind of service is now gaining acceptance as a opportunity for managed physical security.  Many organizations would rather not have a security solution that requires a server that needs to be managed, training and retraining of personnel and the other sometimes cumbersome duties of having a world-class security solution.  And, compromise on physical security is an accident waiting to happen so that is a painful option.  For many organizations, having a physical security vendor that provides a service to outsource many of the maintenance headaches is an attractive alternative.
New employee?  Send the information via email and get the credentials created and access assigned.  Problem with the system?  Technical staff will see the problem and take remediation steps immediately.  Reports required to document an event?  Simply email and have the report generated for you.
These types of systems also allow for the end user to connect to their management interface through a secure webpage and administer the system themselves.  Many items such as unlocking doors, setting timed events and irregular closings happen on a regular basis.  The customer can tend to these matters personally, or have the security provider administer them as well.
These systems have been around for quite some time, and there are some successful building management companies providing this service.  Up until very recently, these providers used their completely proprietary systems.  This solution can be problematic, as once the system is installed, the customer is stuck with that one vendor for the life of the system.  Now more competition has entered the field by bringing non-proprietary systems into the workplace. 
The more attractive solution of using readily available parts, and systems that have wide acceptance give the end user more power over their security choices.  A customer can choose the product that is best suited to their needs, without locking themselves into 'one vendor, one solution' traps.  The local hardware can be serviced by a number of integrators, and if your desire for better customer service becomes great enough, switching vendors does not require the expense of a new system.
This solution only requires that the vendor of choice has very strong networking personnel.  The solution runs over the internet, and problems that arise are most often a connectivity issue.  Only well trained and experienced network engineers can make these systems perform at the highest possible function.  This is the best way to ensure utility, continuity and essential interaction.
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